Refund Policy

• Digital products: full refund if you ask within 14 days of purchase.
• If we get it wrong (a product is not delivered, or is not as described and we cannot fix it), you are refunded whenever that happens.
• Refunds are paid by Paddle, our Merchant of Record, to your original payment method.

You can request a full refund for any digital product within 14 days of the purchase date, for any reason. When the refund is issued, the product is removed from your account and your licence to use it ends; you must delete any copies you downloaded.

After 14 days, we refund a product if it is faulty or not as described and we cannot fix it within a reasonable time.

We may decline refunds where there is clear evidence of abuse, such as repeatedly buying, downloading and refunding products, but this never limits a refund you are entitled to by law.

Email info@doxfen.com from the address on your account with your receipt number and the reason (a reason is optional for product refunds within 14 days). You can also contact Paddle using the link in your receipt email.

We reply within 2 business days. Once approved, refunds are issued through Paddle within 5 business days; your bank or card provider may take up to a further 10 business days to show it. Refunds are made in the original currency and include any tax charged. Paddle's Buyer Terms also apply.

Please contact us before disputing a payment with your bank, as we can usually resolve the problem faster. If a chargeback is raised, access to the related products is suspended while it is investigated.

This policy adds to, and does not reduce, any rights you have under the consumer law of the country where you live. See also our Terms of Service.