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Questions about a product, your order or a refund? Send us a message and we will reply within 2 business days.
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Frequently Asked Questions
Quick answers to common questions about our products and orders
How do I get my purchase after paying?
Products are delivered digitally. Once payment is confirmed, the product appears in Account → Products where you can download it.
Who processes my payment?
Paddle.com is our Merchant of Record. It handles payment, any sales tax or VAT, and your receipt.
Can I get a refund?
Yes. Digital products can be refunded within 14 days of purchase. See our Refund Policy for details.
How quickly do you reply?
We reply to emails and support chat messages within 2 business days.